Privacy Policy for Answering Agent Inc.

1. Information Collection

Types of Information We Collect

We collect the following information when you interact with our service:

• Personal Identifiers: Phone numbers, names, and contact information.
• Call Data: Call recordings, transcripts, and timestamps.
• Message Content: Content of messages sent or received.
• Usage Data: Information on how you interact with our services.

Call Recording Policy and State Law Compliance

• All calls are automatically recorded and stored
• You will be notified at the start of each call that recording is in progress
• Continuing the call after notification constitutes your consent to be recorded
• If you do not wish to be recorded, you must end the call
• Background noise and other speakers may be inadvertently recorded
• Recording deletion requests must be made through the business you called

2. Use of Information

We use your information for the following purposes:

• Service Provision: To provide AI-powered phone answering and messaging services.
• Communication: To process and respond to inquiries or requests.
• Callback Functionality: To enable callback functionality when requested.
• Message Delivery: To send requested information via text message.
• Service Improvement: To enhance our services and user experience.
• Quality Assurance: To maintain call records for quality assurance.

How We Process Your Data

We use carefully selected third-party service providers to operate our platform:

3. Data Retention

Standard Retention Periods

• Call Recordings: 2 years
• Call Transcripts: 2 years
• Call Metadata: 2 years
• Account Information: Duration of service + 1 year

Exceptions to Standard Retention

Data may be retained longer if:

• Required by law, regulation, or legal process
• Necessary to defend against legal claims
• Part of an ongoing investigation or audit
• The business customer has configured different retention settings

4. Data Security

We implement industry-standard security measures:

• Encryption: All data transmitted and stored using encryption
• Access Controls: Role-based access to personal information
• Regular Audits: Security assessments and vulnerability testing
• Secure Infrastructure: SOC 2 Type II compliant data centers
• Incident Response: 24/7 monitoring and rapid response procedures

5. Data Sharing and Disclosure

Who We Share Data With

• Business Customers: The businesses that use our service to answer their calls
• Service Providers: Third parties that help us provide our services
• Legal Compliance: When required by law or legal process

Data Sales Prohibition

6. Your Rights and Choices

Consumer Rights

Depending on your location, you may have the right to:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your information (with exceptions)
• Opt-Out: Opt out of certain data processing activities
• Portability: Receive your data in a portable format
• Non-Discrimination: Not be discriminated against for exercising your rights

Exercising Your Rights

To exercise these rights:

1. Contact the business you called (they control your data)
2. If unsuccessful, contact us at privacy@answeringagent.com
3. Include your phone number and approximate call date/time
4. Allow 30 days for response

7. Children's Privacy

Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.

9. California Privacy Rights

California Consumer Privacy Act (CCPA)

California residents have additional rights under the CCPA:

• Right to know what personal information is collected
• Right to know if personal information is sold or disclosed
• Right to say no to the sale of personal information
• Right to delete personal information
• Right to non-discrimination

Notice at Collection

We collect the following categories of personal information:

• Identifiers (phone numbers, names)
• Audio information (call recordings)
• Electronic network activity (usage data)
• Inferences drawn from other information

10. Updates to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date
• Providing notice through our service where appropriate

11. Contact Us

12. Accessibility

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us.