Privacy Policy for Answering Agent Inc.
Last Updated: July 4, 2025
At Answering Agent Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI-powered voice answering service.
IMPORTANT NOTICE: When you interact with our service by phone, you are communicating with an AI system, not a human. All conversations are recorded and processed using artificial intelligence.
1. Information Collection
Types of Information We Collect
We collect the following information when you interact with our service:
- Personal Identifiers:Phone numbers, names, and contact information.
- Call Data:Call recordings, transcripts, and timestamps.
- Message Content:Content of messages sent or received.
- Usage Data:Information on how you interact with our services.
Call Recording Policy and State Law Compliance
Recording Consent Required
Many states require all parties consent to recording. Businesses using our service are responsible for providing recording notices compliant with applicable state laws and obtaining consent where required.
- All calls are automatically recorded and stored
- You will be notified at the start of each call that recording is in progress
- Continuing the call after notification constitutes your consent to be recorded
- If you do not wish to be recorded, you must end the call
- Background noise and other speakers may be inadvertently recorded
- Recording deletion requests must be made through the business you called
2. Use of Information
We use your information for the following purposes:
- Service Provision:To provide AI-powered phone answering and messaging services.
- Communication:To process and respond to inquiries or requests.
- Callback Functionality:To enable callback functionality when requested.
- Message Delivery:To send requested information via text message.
- Service Improvement:To enhance our services and user experience.
- Quality Assurance:To maintain call records for quality assurance.
How We Process Your Data
We use carefully selected third-party service providers to operate our platform:
Service Providers
- Telephony Services: For call routing and connectivity
- AI Voice Technology: For natural conversation capabilities
- Natural Language Processing: For understanding and analyzing conversations
- Cloud Infrastructure: For secure hosting and data storage
Zero Data Training Commitment
Your data is NOT used to train AI models. All our AI providers guarantee zero data training on customer content.
3. Data Retention
Standard Retention Periods
- Call Recordings:2 years
- Call Transcripts:2 years
- Call Metadata:2 years
- Account Information:Duration of service + 1 year
Enterprise Options
- Zero Data Retention: Available for enterprise customers
- Custom Retention Periods: Configurable based on needs
- PII Redaction: Available as an add-on service
4. Data Storage and Security
We implement industry-standard security measures to protect your personal information:
- Encryption in Transit:TLS 1.2 or higher
- Encryption at Rest:AES-256 encryption
- Access Controls:Role-based access restrictions
- Regular Audits:Security assessments and monitoring
Data Processing Locations
- Primary Infrastructure: United States
- Voice Processing: Multiple regions globally
- AI Processing: Customer-specified regions where available
5. Information Sharing
We do not sell, rent, or share your mobile phone number or SMS-related information with third parties for their marketing or promotional purposes.
We may share your information with:
- The business you are attempting to contact through our phone answering service
- Our authorized service providers who assist in operating our service
- Law enforcement when required by law
- Third parties in the event of a company sale or merger
6. Our Role: Data Processor vs Controller
We Act as a Data Processor For:
- Call recordings and transcripts
- Information collected during calls
- Data shared with the business you called
What this means: The business controls this data, not us
We Act as a Data Controller For:
- Business account information
- Billing and payment data
- Account settings and configurations
What this means: We control this data directly
How This Affects You:
- • For call data: Contact the business for access/deletion requests
- • For account data: Contact us directly
- • We cannot delete call data without business authorization
7. Your Rights
You have the right to:
- Access:Request access to your personal information.
- Correction:Request correction of inaccurate data.
- Deletion:Request deletion of your data.
- Opt-Out:Opt-out of certain data processing activities.
- Data Portability:Receive a copy of your data in a portable format.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to exercise these rights.
8. Telephone Consumer Protection Act (TCPA) Compliance
Current Service (Inbound Only)
- Our service currently handles INBOUND calls only
- We do not make telemarketing calls
- We do not access or verify Do Not Call lists
- Businesses are responsible for their own TCPA compliance
Future Service Enhancements
We are planning to add outbound calling capabilities for appointment reminders and service notifications only. All outbound features will require explicit consent and will NOT support marketing calls.
9. State-Specific Privacy Rights
Illinois Residents - Biometric Information
- • We do NOT collect biometric identifiers or information
- • Voice recordings are not analyzed for biometric data
- • No voiceprints or voice templates are created
- • Compliant with Illinois Biometric Information Privacy Act (BIPA)
Nevada Residents
- • Nevada residents may opt-out of the sale of personal information
- • We do NOT sell personal information to any third parties
- • To verify: email privacy@answeringagent.com
Additional State Rights
- • Connecticut, Utah, Virginia: Similar rights to California residents
- • Texas: Special protections for biometric data (not collected)
- • Other states may have additional rights - contact us for details
10. SMS-Specific Terms
Message Frequency and Charges
- Message frequency varies based on your account activity
- Standard message and data rates apply according to your carrier plan
Opt-Out Process
To opt-out, reply with "STOP" or "UNSUBSCRIBE" to any message. For help, reply "HELP" or contact customer support.
11. Law Enforcement and Legal Requests
When We May Disclose Information
We may disclose your information in response to:
- Valid subpoenas, court orders, or legal process
- Government requests with proper legal authorization
- Emergency situations involving danger to any person
- To protect our rights, property, or safety
Our Approach to Legal Requests
- • We review all requests for legal sufficiency
- • We notify affected users unless legally prohibited
- • We provide only the minimum data required
12. Accessibility
We strive to make our services accessible to all users. Please note:
- Our web platform strives to meet WCAG 2.1 Level AA standards
- Voice AI may have limitations for users with speech impediments, heavy accents, or background noise
- Businesses should provide alternative contact methods
- Contact accessibility@answeringagent.com for accommodations
13. Changes to This Policy
We may update this Privacy Policy periodically. When we make significant changes, we will notify users through our service or other appropriate means. The effective date at the top of this page will reflect the latest revision.