Privacy Policy for Answering Agent Inc.
Last Updated: August 28, 2025
At Answering Agent Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI-powered voice answering service.
IMPORTANT NOTICE: When you interact with our service by phone, you are communicating with an AI system, not a human. All conversations are recorded and processed using artificial intelligence.
1. Information Collection
Types of Information We Collect
We collect the following information when you interact with our service:
- Personal Identifiers: Phone numbers, names, and contact information.
- Call Data: Call recordings, transcripts, and timestamps.
- Message Content: Content of messages sent or received.
- Usage Data: Information on how you interact with our services.
Call Recording Policy and State Law Compliance
Recording Consent Required
Many states require all parties consent to recording. Businesses using our service are responsible for providing recording notices compliant with applicable state laws and obtaining consent where required.
- All calls are automatically recorded and stored
- You will be notified at the start of each call that recording is in progress
- Continuing the call after notification constitutes your consent to be recorded
- If you do not wish to be recorded, you must end the call
- Background noise and other speakers may be inadvertently recorded
- Recording deletion requests must be made through the business you called
2. Use of Information
We use your information for the following purposes:
- Service Provision: To provide AI-powered phone answering and messaging services.
- Communication: To process and respond to inquiries or requests.
- Callback Functionality: To enable callback functionality when requested.
- Message Delivery: To send requested information via text message.
- Service Improvement: To enhance our services and user experience.
- Quality Assurance: To maintain call records for quality assurance.
How We Process Your Data
We use carefully selected third-party service providers to operate our platform:
Service Providers
- Telephony Services: For call routing and connectivity
- AI Voice Technology: For natural conversation capabilities
- Natural Language Processing: For understanding and analyzing conversations
- Cloud Infrastructure: For secure hosting and data storage
Zero Data Training Commitment
Your data is NOT used to train AI models. All our AI providers guarantee zero data training on customer content.
3. Data Retention
Standard Retention Periods
- Call Recordings: 2 years
- Call Transcripts: 2 years
- Call Metadata: 2 years
- Account Information: Duration of service + 1 year
Exceptions to Standard Retention
Data may be retained longer if:
- Required by law, regulation, or legal process
- Necessary to defend against legal claims
- Part of an ongoing investigation or audit
- The business customer has configured different retention settings
4. Data Security
We implement industry-standard security measures:
- Encryption: All data transmitted and stored using encryption
- Access Controls: Role-based access to personal information
- Regular Audits: Security assessments and vulnerability testing
- Secure Infrastructure: SOC 2 Type II compliant data centers
- Incident Response: 24/7 monitoring and rapid response procedures
5. Data Sharing and Disclosure
Who We Share Data With
- Business Customers: The businesses that use our service to answer their calls
- Service Providers: Third parties that help us provide our services
- Legal Compliance: When required by law or legal process
Data Sales Prohibition
We NEVER sell your personal information to third parties
6. Your Rights and Choices
Consumer Rights
Depending on your location, you may have the right to:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your information (with exceptions)
- Opt-Out: Opt out of certain data processing activities
- Portability: Receive your data in a portable format
- Non-Discrimination: Not be discriminated against for exercising your rights
Exercising Your Rights
To exercise these rights:
- Contact the business you called (they control your data)
- If unsuccessful, contact us at privacy@answeringagent.com
- Include your phone number and approximate call date/time
- Allow 30 days for response
7. Children's Privacy
Our service is not intended for children under 13. We do not knowingly collect information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.
8. International Data Transfers
Your information may be transferred to and processed in the United States. We ensure appropriate safeguards are in place for international transfers in compliance with applicable laws.
9. California Privacy Rights
California Consumer Privacy Act (CCPA)
California residents have additional rights under the CCPA:
- Right to know what personal information is collected
- Right to know if personal information is sold or disclosed
- Right to say no to the sale of personal information
- Right to delete personal information
- Right to non-discrimination
Notice at Collection
We collect the following categories of personal information:
- Identifiers (phone numbers, names)
- Audio information (call recordings)
- Electronic network activity (usage data)
- Inferences drawn from other information
10. Updates to This Policy
We may update this Privacy Policy periodically. We will notify you of material changes by:
- Posting the updated policy on our website
- Updating the "Last Updated" date
- Providing notice through our service where appropriate
11. Contact Us
Contact Information
Email: privacy@answeringagent.com
Phone: 1-800-ANSWER-AI
Address:
Answering Agent Inc.
123 Tech Street
San Francisco, CA 94107
12. Accessibility
We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you need this policy in an alternative format, please contact us.