Privacy Policy for Answering Agent, Inc.

Effective Date: December 10, 2024

Answering Agent, Inc. values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your information when you use our AI phone answering services.

Information We Collect

We collect the following information when you interact with our service:

• Phone numbers
• Call recordings and transcripts
• Timestamps of calls
• Communication preferences
• Service usage data

Call Recording Policy

Our call recording practices are designed to maintain transparency and protect your privacy:

• All calls are automatically recorded for quality assurance and training
• You will be notified at the start of each call that recording is in progress
• Continuing the call after this notification constitutes your consent to be recorded
• We cannot selectively disable recording for individual calls
• If you do not wish to be recorded, you must end the call
• Recordings are protected by enterprise-grade security measures
• Access to recordings is strictly limited to authorized personnel
• Recordings may be used to improve our AI systems and service quality
• Recordings are retained according to our data retention policy

How We Use Your Information

Your information is used to:

• Provide AI-powered phone answering services
• Process and respond to inquiries or requests
• Enable callback functionality
• Send requested information via text message
• Improve our service quality
• Maintain call records for quality assurance

We use third-party AI services to process information:

• OpenAI processes text data for our AI phone answering system
• ElevenLabs processes voice data for speech synthesis

Data Storage and Security

We implement industry-standard security measures to protect your personal information, including:

• Encryption of stored data
• Secure server infrastructure
• Multi-factor authentication
• Regular security audits
• Limited employee access to personal data

Our AI service providers maintain the following data:

OpenAI:

• Stores conversation transcripts and usage data
• Retains data for service improvement and analysis
• May use aggregated, de-identified data for model training1

ElevenLabs:

• Stores voice recordings and text inputs
• Processes voice data for synthetic audio generation
• Uses voice data to improve their speech models

Data Retention

We retain call recordings and personal information only for the period necessary to fulfill the purposes outlined in this policy and to comply with legal obligations. After this period, data is securely deleted or anonymized.

Information Sharing

We may share your information with:

• The business you are attempting to contact
• Our authorized service providers who assist in operating our service
• Law enforcement when required by law
• Third parties in the event of a company sale or merger

Your Rights

You have the right to:

• Access your personal information
• Request correction of inaccurate data
• Request deletion of your data
• Opt-out of certain data processing activities
• Receive a copy of your data

Changes to This Policy

We may update this Privacy Policy periodically. When we make significant changes, we will notify users through our service or other appropriate means.

Contact Information

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Answering Agent, Inc. Email: [email protected]

Cookie Policy

Our website uses cookies to enhance user experience and analyze site usage. You can control cookie preferences through your browser settings.

Children's Privacy

Our service is not intended for use by individuals under 13 years of age. We do not knowingly collect personal information from children.

California Privacy Rights

California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to exercise these rights.