Privacy Policy for Answering Agent Inc.
At Answering Agent Inc., we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, share, and protect your information when you use our AI phone answering services and 10-digit long code (10DLC) phone numbers for application-to-person (A2P) messaging services. By using our services, you consent to this Privacy Policy.
1. Information Collection
Types of Information We Collect
We collect the following information when you interact with our service:
- Personal Identifiers:Phone numbers, names, and contact information.
- Call Data:Call recordings, transcripts, and timestamps.
- Message Content:Content of messages sent or received.
- Usage Data:Information on how you interact with our services.
Call Recording Policy
- All calls are automatically recorded for quality assurance and training
- You will be notified at the start of each call that recording is in progress
- Continuing the call after notification constitutes your consent to be recorded
- We cannot selectively disable recording for individual calls
- If you do not wish to be recorded, you must end the call
- Recordings are protected by enterprise-grade security measures
- Access to recordings is strictly limited to authorized personnel
- Recordings may be used to improve our AI systems and service quality
- Recordings are retained according to our data retention policy
2. Use of Information
We use your information for the following purposes:
- Service Provision:To provide AI-powered phone answering and messaging services.
- Communication:To process and respond to inquiries or requests.
- Callback Functionality:To enable callback functionality when requested.
- Message Delivery:To send requested information via text message.
- Service Improvement:To enhance our services and user experience.
- Quality Assurance:To maintain call records for quality assurance.
Third-Party AI Services
- Processes text data for our AI phone answering system
- Stores conversation transcripts and usage data
- Retains data for service improvement and analysis
- Uses data to train and improve their language models
- Implements industry-standard security measures
- Processes voice data for speech synthesis
- Stores voice recordings and text inputs
- Uses voice data to improve their speech models
- Implements voice data encryption
- Maintains strict access controls
- All third-party services are bound by strict data protection agreements
- Regular security audits of third-party services
- Data minimization practices in place
- Regular review of third-party security certifications
3. Data Storage and Security
We implement industry-standard security measures to protect your personal information, including:
- Encryption:We use encryption to secure data in transit and at rest.
- Secure Infrastructure:User data is stored on secure servers with access controls.
- Limited Employee Access:Restricted access to personal data for authorized personnel only.
4. Information Sharing
We do not sell, rent, or share your mobile phone number or SMS-related information with third parties for their marketing or promotional purposes.
We may share your information with:
- The business you are attempting to contact through our phone answering service
- Our authorized service providers who assist in operating our service
- Law enforcement when required by law
- Third parties in the event of a company sale or merger
5. Your Rights
You have the right to:
- Access:Request access to your personal information.
- Correction:Request correction of inaccurate data.
- Deletion:Request deletion of your data.
- Opt-Out:Opt-out of certain data processing activities.
- Data Portability:Receive a copy of your data in a portable format.
California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA). Please contact us to exercise these rights.
6. SMS-Specific Terms
Message Frequency and Charges
- Message frequency varies based on your account activity
- Standard message and data rates apply according to your carrier plan
Opt-Out Process
To opt-out, reply with "STOP" or "UNSUBSCRIBE" to any message. For help, reply "HELP" or contact customer support.
10. Changes to This Policy
We may update this Privacy Policy periodically. When we make significant changes, we will notify users through our service or other appropriate means. The effective date at the top of this page will reflect the latest revision.