Terms of Service for Answering Agent Inc.

Core Services

• AI-powered phone answering services
• Call processing and customer inquiry handling
• Voice synthesis and natural language processing
• Call recording and transcript storage
• Communication workflow management

Technology Partners

• OpenAI provides natural language processing capabilities
• ElevenLabs provides voice synthesis technology
• Third-party integrations subject to their respective terms

Program Description

Answering Agent, Inc. SMS Service provides automated text message notifications related to your phone answering service, including call alerts, service updates, appointment confirmations, and system status notifications.

Opt-Out Instructions

Customer Support

If you are experiencing issues with the messaging program you can reply with the keyword HELP for more assistance, or you can get help directly at legal@answeringagent.com.

Carrier Liability

Carriers are not liable for delayed or undelivered messages.

Message and Data Rates

As always, message and data rates may apply for any messages sent to you from us and to us from you. You will receive messages as needed based on your service activity and preferences. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.

Privacy Policy

If you have any questions regarding privacy, please read our privacy policy.

Fees

• Setup fee required for account activation
• Monthly base fee for selected service plan
• Additional charges for usage beyond plan limits
• All payments in US Dollars
• Interest on late payments at 18% per annum

Billing

• Automatic billing on monthly cycle date
• No prorated refunds for partial months
• $25 fee for failed payments or chargebacks

Data Collection

• Phone numbers
• Call recordings and transcripts
• Timestamps and usage data
• Customer interaction records

Call Recording

• All calls are recorded for quality assurance and training purposes
• By continuing the call after the recording disclosure, you consent to being recorded
• If you do not consent to recording, you must end the call immediately
• We cannot selectively stop recording individual calls
• Recordings are subject to our data retention and security policies
• Recordings may be used for service improvement and training purposes

Data Storage

• Voice recordings retained for minimum 10 days
• Transcripts stored for 85 days
• Secure encryption of all stored data
• Limited employee access protocols

Restrictions

• No emergency services (911 calls)
• No unlawful or harassing use
• Geographic service limitations may apply
• Service modifications at provider discretion

Availability

• No guarantee of uninterrupted service
• Maintenance windows as needed
• Right to refuse service

Ownership

• All technology and systems owned by provider
• AI models and improvements remain provider property
• Limited license granted for service use

Restrictions

• No unauthorized copying or distribution
• No reverse engineering
• No competitive use

Limitation

• Service provided "as is"
• No warranty of accuracy or availability
• Maximum liability limited to one month's fees
• No consequential damages

Indemnification

• Customer indemnifies provider against claims
• Provider indemnifies against IP claims
• Legal fees included in indemnification

Duration

• Month-to-month service term
• Automatic renewal unless cancelled
• 30-day notice for cancellation

Termination

• Immediate for breach or non-payment
• Provider may terminate without cause
• Final payment required for accrued charges

• Right to modify terms with notice
• Continued use implies acceptance
• 15-day objection period

• Laws of Colorado apply
• Exclusive jurisdiction in Colorado courts
• Arbitration for disputes