Terms of Service for Answering Agent, Inc.

Effective Date: December 10, 2024

1. Agreement to Terms

This Agreement constitutes a legally binding contract between you ("Customer") and Answering Agent, Inc. ("Service Provider," "we," "us," or "our") for AI-powered phone answering services and related products ("Services"). By using our Services, you agree to these terms.

2. Service Description

2.1 Core Services

• AI-powered phone answering services
• Call processing and customer inquiry handling
• Voice synthesis and natural language processing
• Call recording and transcript storage
• Communication workflow management

2.2 Technology Partners

• OpenAI provides natural language processing capabilities
• ElevenLabs provides voice synthesis technology
• Third-party integrations subject to their respective terms

3. Payment Terms

3.1 Fees

• Setup fee required for account activation
• Monthly base fee for selected service plan
• Additional charges for usage beyond plan limits
• All payments in US Dollars
• Interest on late payments at 18% per annum

3.2 Billing

• Automatic billing on monthly cycle date
• No prorated refunds for partial months
• $25 fee for failed payments or chargebacks

4. Data Handling

4.1 Data Collection

• Phone numbers
• Call recordings and transcripts
• Timestamps and usage data
• Customer interaction records

4.2 Call Recording

• All calls are recorded for quality assurance and training purposes
• By continuing the call after the recording disclosure, you consent to being recorded
• If you do not consent to recording, you must end the call immediately
• We cannot selectively stop recording individual calls
• Recordings are subject to our data retention and security policies
• Recordings may be used for service improvement and training purposes

4.3 Data Storage

• Voice recordings retained for minimum 10 days
• Transcripts stored for 85 days
• Secure encryption of all stored data
• Limited employee access protocols

5. Service Limitations

5.1 Restrictions

• No emergency services (911 calls)
• No unlawful or harassing use
• Geographic service limitations may apply
• Service modifications at provider discretion

5.2 Availability

• No guarantee of uninterrupted service
• Maintenance windows as needed
• Right to refuse service

6. Intellectual Property

6.1 Ownership

• All technology and systems owned by provider
• AI models and improvements remain provider property
• Limited license granted for service use

6.2 Restrictions

• No unauthorized copying or distribution
• No reverse engineering
• No competitive use

7. Liability

7.1 Limitation

• Service provided "as is"
• No warranty of accuracy or availability
• Maximum liability limited to one month's fees
• No consequential damages

7.2 Indemnification

• Customer indemnifies provider against claims
• Provider indemnifies against IP claims
• Legal fees included in indemnification

8. Term and Termination

8.1 Duration

• Month-to-month service term
• Automatic renewal unless cancelled
• 30-day notice for cancellation

8.2 Termination

• Immediate for breach or non-payment
• Provider may terminate without cause
• Final payment required for accrued charges

9. Modifications

• Right to modify terms with notice
• Continued use implies acceptance
• 15-day objection period

10. Governing Law

• Laws of Colorado apply
• Exclusive jurisdiction in Colorado courts
• Arbitration for disputes

Contact Information

Answering Agent, Inc. Email: [email protected]