A support inbox that answers itself
Complete, accurate replies to customer emails. Everything else becomes a task for your team.
- Complete, well-written replies — not canned acknowledgments
- Account changes require a successful lookup and explicit customer confirmation
- Your team can take over any thread, any time
Sales-led pricing tailored to your locations — get a custom quote.
Customer · 9:02 AM
Hi — I was charged twice for my membership this month. Can someone look into this?
Answering Agent · 9:04 AMThanks for flagging this. I see the duplicate charge and created a billing review for our team — you’ll hear back today. Your membership itself is unaffected.
How it works
How AI email works
- 1
Connect your support inbox
Forward your existing support address to your Answering Agent inbox and verify your sending domain so replies come from your business.
- 2
Provider delivery is verified first
Answering Agent verifies the email provider’s webhook signature before accepting a message into your inbox.
- 3
The AI writes a real reply
Email replies use complete sentences, clear paragraphs, and your approved business knowledge — written for the channel, not pasted from a chat script.
- 4
Threads become dashboard work
Every thread is visible in your dashboard. After a few hours of quiet, the conversation is analyzed and follow-up tasks and questions are created for your team.
Book a walkthrough
See it handle your calls.
Book 20 minutes, or hear a sample call first.
What AI email handles
Email is where longer, less urgent requests pile up. The AI clears the routine ones and turns the rest into organized work for your team.
Routine support questions
Routine questions answered completely on the first reply.
Longer-form requests
Point-by-point answers, not a "we got your message" autoresponder.
Billing and account triage
Refunds and disputes acknowledged instantly, routed to your team.
Clean human takeover
Reply once and the thread is yours — the AI stays out.
Account safeguards
Sensitive account changes require a successful lookup and explicit customer confirmation.
Unified inbox
Email lives next to calls, texts, and chats in one dashboard.
Hear it yourself
Hear email handled live
(720) 707-3312It answers day and night. Ask it anything a customer would.
Trust & safety
Why AI email is the most conservative channel
An email From address is not verified account identity, so Answering Agent deliberately limits how account access works there.
- Account-changing actions require a successful account lookup and explicit confirmation in a later customer reply
- Requests that cannot be verified or completed become dashboard tasks for your team
- Provider-signed delivery protects the inbound webhook without treating the From address as account identity
- Human-owned threads, active tasks, handoffs, and spam all pause AI replies
AI email vs. autoresponders and shared inboxes
Most small-business email support is a shared inbox with a "we’ll get back to you" autoresponder. Customers wait days for answers the AI could give in minutes.
| Answering Agent | Shared inbox / autoresponder | |
|---|---|---|
| First reply | A complete, accurate answer within minutes | An acknowledgment, then a multi-day wait |
| Accuracy | Approved business knowledge, consistent with every channel | Depends on who answers and what they remember |
| Follow-up | Tasks created automatically from quiet threads | Flagged emails that scroll out of sight |
One platform
The same AI front office on every channel
Email is one doorway. Phone, website chat, text, and email all use the same business knowledge and land in the same dashboard.
Frequently asked questions
What are AI email responses?
AI email responses let customers email your business and receive an automatic, complete reply written by AI. Answering Agent answers from your approved business knowledge, keeps every thread in your dashboard, and creates follow-up tasks when a request needs your team.
Is it just an autoresponder?
No. An autoresponder sends the same acknowledgment to everyone. Answering Agent reads the email, answers the actual questions using your business information, and routes anything it cannot resolve to your team as a task with full context.
Can the AI make account changes from an email?
Yes, for supported account tools after a successful account lookup and an explicit confirmation in a later customer reply. If the account or requested item cannot be verified, the request becomes follow-up work for your team.
How do we keep using our existing support address?
You keep it. Forward your existing support address to your Answering Agent inbox and verify your sending domain. Customers email the address they already know, and replies come from your business.
What stops someone from impersonating a customer over email?
An email From address is not verified account identity, so Answering Agent does not claim to prevent sender impersonation. For supported sensitive changes, it requires account lookup details and explicit confirmation in a later reply; requests without the required evidence are not completed.
See AI email on your business
Get a tailored demo with your hours, pricing, and real customer questions.