Text / SMS
Customers text. The AI does the work.
Customers text your number and the AI handles it — answering questions and updating memberships with a quick confirmation, then stepping back the moment your team takes over.
- Updates memberships, adds vehicles, and answers questions right in the thread
- Confirms any account change before it runs — reply YES and it is done
- Steps back automatically when your team takes over a thread
Sales-led pricing tailored to your locations — get a custom quote.
Your Business
AI texting
How it works
How AI texting works
- 1
Register your business number for texting
Complete A2P registration from your dashboard so carriers deliver your messages reliably, then choose the sender number customers will see.
- 2
A customer texts your number
The inbound text is matched to the right location and customer contact, and the conversation appears in your dashboard.
- 3
The AI replies when it should
With AI text responses on, the AI answers new customer texts using your business knowledge. It stays out of threads your team is already handling.
- 4
Quiet threads become tasks
About 30 minutes after a text conversation goes quiet, Answering Agent extracts tasks, unanswered questions, and contact details into your dashboard.
What AI texting handles
Texting is where quick questions live. The AI answers them instantly so your staff is not thumbing replies between customers.
Quick questions, instant answers
Hours, pricing, and service questions answered in seconds.
Two-way conversations
Natural back-and-forth with full thread context.
Clean human takeover
Your team replies, the AI stops — no awkward double answers.
Per-location control
Enable per team or override per location.
Opt-out compliance
Opt-outs respected; carrier registration keeps texts deliverable.
Follow-up extraction
Unfinished requests become tasks with the thread attached.
Hear it yourself
Hear text / SMS handled live
(720) 707-3312It answers day and night. Ask it anything a customer would.
Trust & safety
When the AI steps back
AI texting is intentionally conservative. It will not jump into a conversation your team is already handling.
- No automatic replies in threads a team member has taken over
- No replies to customers who opted out of texting
- No replies in threads tied to an active dashboard task or human handoff
- Account-changing actions over text require confirmation before they execute
AI texting vs. missed texts and manual replies
Customers already text business numbers and expect a reply. The question is whether the reply takes eight seconds or eight hours.
| Answering Agent | Manual texting / no SMS | |
|---|---|---|
| Response time | Seconds, around the clock | Whenever staff get a free moment — or never |
| Accuracy | Approved business knowledge, same as the phone line | Depends on who picks up the shared phone |
| Team workload | AI handles routine texts; team gets clean handoffs | Every text interrupts someone |
| Record keeping | Full threads, tasks, and contacts in one dashboard | Messages stranded on a counter phone |
One platform
The same AI front office on every channel
Text / SMS is one doorway. Phone, website chat, text, and email all use the same business knowledge and land in the same dashboard.
Frequently asked questions
What is AI text message answering?
AI text message answering means customers can text your business number and receive an automatic, accurate reply from AI. Answering Agent uses the same business knowledge as your AI phone line, writes replies in natural texting style, and hands the thread to your team whenever a human takes over.
Will the AI interrupt conversations my team is handling?
No. When a team member replies from the dashboard, the thread becomes human-owned. Customer responses route to your team and the AI does not send another automatic reply in that conversation.
What is A2P registration and why does it matter?
A2P 10DLC registration is the carrier requirement for businesses sending text messages in the US. Answering Agent walks you through registration from the dashboard. Once approved, your messages are delivered reliably instead of being filtered as spam.
Do texts show up in the same place as calls?
Yes. SMS threads appear alongside calls, website chats, and emails in your Answering Agent dashboard, and quiet conversations are turned into tasks and questions automatically.
Can I control which locations use AI texting?
Yes. AI text responses can be enabled for the whole team and overridden per phone number, so each location can have the behavior that fits it.
See AI texting on your business
Get a tailored demo with your hours, pricing, and real customer questions.