April 2026: More Control for Transfers, Texts, and Membership Calls

April gave operators more control over when the AI handles a conversation and when a person should step in.

You can set time-of-day transfer rules, tune voice settings more easily, and rely on stronger safeguards for membership and cancellation calls. We also improved SMS opt-out handling, text delivery monitoring, and dashboard reliability so teams can work through calls, tasks, and reports with fewer interruptions.

These updates set the stage for the broader AI SMS and AI Email workflows coming next.