Changelog

A new dashboard and a new website chat widget

We rebuilt the two things you and your customers use most, and not just to look better.

A new dashboard, faster and more reliable. Quicker sign in, fewer interruptions while your team works through calls and tasks, and 30-day sessions so you stay logged in for a month.

A new website chat widget, with a beautiful new UI. It is faster, connects better with your tools, and answers website visitors from your approved info.

There is plenty more this month, from assigning and completing tasks to one-click sign in with Google or Microsoft and Slack notifications. See the full list below.

April gave operators more control over when the AI handles a conversation and when a person should step in.

You can set time-of-day transfer rules, tune voice settings more easily, and rely on stronger safeguards for membership and cancellation calls. We also improved SMS opt-out handling, text delivery monitoring, and dashboard reliability so teams can work through calls, tasks, and reports with fewer interruptions.

These updates set the stage for the broader AI SMS and AI Email workflows coming next.

March made the AI front desk feel more like your business.

Teams can tune their AI voice from the dashboard, send and receive customer texts, and put the same AI experience on their website with the upgraded chat widget. We also improved message delivery feedback, preview tools, and reporting by conversation type so calls, chats, and texts are easier to understand together.

This was a major step toward one connected workspace for every customer conversation.

February focused on helping operators trust what happens after each conversation.

Tasks are easier to route, reports are easier to filter, and repeat callers are handled with better context. We also improved transcript processing, translation, and call-quality checks so your team can review customer conversations with less digging.

For callers, the AI got better at sounding natural, handling repeat questions, and sending the right conversation to a person when needed.

January was about making Answering Agent more useful everywhere customers start a conversation.

We improved the website chat experience, strengthened customer lookup and membership workflows, and added better visibility into calls, tasks, and team performance. The result is a front desk that gives customers faster answers and gives your team clearer next steps when a conversation needs follow-up.

We also added more safeguards behind the scenes so settings, integrations, and dashboard data stay consistent as your team grows.