March 2026: Voice, Texting, and Web Chat Upgrades

March made the AI front desk feel more like your business.

Teams can tune their AI voice from the dashboard, send and receive customer texts, and put the same AI experience on their website with the upgraded chat widget. We also improved message delivery feedback, preview tools, and reporting by conversation type so calls, chats, and texts are easier to understand together.

This was a major step toward one connected workspace for every customer conversation.