June 2026: Announcing Email

Email is now part of Answering Agent.

This has been one of our most requested features, and it's easy to see why. Email is where the big questions land: pricing, memberships, billing follow-ups, quote requests, and the long explanations that deserve a careful written answer.

Those emails now live right beside your calls, texts, and website chats — one dashboard, full customer history, photos and attachments included. Turn on AI Email Responses and Answering Agent answers the routine questions from your approved business info. When a request needs a person, it becomes a task for your team instead of another unread email.

Setup takes a few minutes: open Email in your dashboard, choose the address customers will see, forward your existing support inbox, and pick which locations answer email. The step-by-step guide covers the rest, including Gmail, Google Workspace, and Outlook forwarding.

Want the full story? Read what AI Email can do.

Also new this month: faster everyday follow-up across the dashboard, clearer customer reply notifications, and a referral program for introducing another operator to Answering Agent.