January 2026: A Smarter AI Front Desk

January was about making Answering Agent more useful everywhere customers start a conversation.

We improved the website chat experience, strengthened customer lookup and membership workflows, and added better visibility into calls, tasks, and team performance. The result is a front desk that gives customers faster answers and gives your team clearer next steps when a conversation needs follow-up.

We also added more safeguards behind the scenes so settings, integrations, and dashboard data stay consistent as your team grows.